Over the years, we’ve managed to cause quite a few DVD and CD players to stop working. Some of this has probably been due to the fact that we’ve only purchased
cheap inexpensive equipment. Based on this assumption, we splurged last spring and bought a Bose 3-2-1 GS home theater system. We really liked the fact that it only had 2 speakers apart from the subwoofer, and the sound it produced was amazing. We were also able to save $100 on it by purchasing a refurbished unit from a Bose outlet. We were stoked.
Unfortunately, after only 6 months of use, the DVD player started to intermittently freeze. We went through the owners manual and followed the troubleshooting instructions, but availed not. So I called the outlet that we purchased the system from and they said that it was still under the 1-year warranty, and that they would swap it straight up for another unit. Best of all, I only had to bring in the receiver, not the entire system. The only drawback now was to make the 6 hour trek to the store. Fortunately, it happened to be on the way to Santa Barbara, where I had already planned on traveling to.
I ended up spending about 10 minutes in the store and walked out with a new receiver that was covered under a new warranty for another year. Even though it was a bummer that we had problems at all, Bose definitely gave us good service to fix the problem.